Responding to reviews helps you show professionalism, build trust with couples, and manage your reputation on the platform.
Who can respond to reviews
Only vendors with a premium subscription can respond to reviews.
If you are using a free (lite) plan, you will not be able to reply to reviews.
How to respond to a review
1. Log in to your vendor account
2. Go to your reviews section
3. Find the review you want to respond to
4. Click the option to reply or respond
5. Write your response
6. Submit your reply
Your response will be visible alongside the review on your storefront.
Best practices
* Keep your response polite and professional
* Thank the reviewer for their feedback
* Address any concerns clearly and calmly
* Avoid sharing personal or sensitive information
* Keep your response concise and relevant
Responding to negative reviews
* Acknowledge the issue raised
* Show willingness to resolve the situation
* Avoid being defensive or argumentative
* If needed, invite the reviewer to continue the conversation offline
Important notes
* Your response may be subject to platform guidelines and moderation
* Once submitted, you may not be able to edit your response
* Responses should comply with vendor guidelines and acceptable use policies
Upgrading your plan
If you want to respond to reviews, you will need to upgrade to a premium subscription.
To learn more about available plans and features, please check your account or contact support.