I am truly sorry to hear that things didn't go as planned. Your satisfaction is our priority, and we take reports of poor service very seriously. While we provide the directory to help you organize your wedding, please remember that the formal contract is between you and the vendor. However, we are here to support you and take action where we can!
Next steps:
- Share the details. Please reply to us with the full name of the company and a detailed explanation of what happened. The more specific you are, the better we can understand the situation.
- Provide evidence. To help our team investigate thoroughly, please send over any supporting documents such as contracts, invoices, or screenshots of your conversations (via WhatsApp or email).
- Trust our process. We will escalate your case to our specialized support department. They will analyze the situation and, if necessary, take internal measures regarding the vendor's standing on our platform.
- Take official steps. If you are dealing with a serious breach of contract or potential fraud and cannot reach the supplier, we strongly advise you to contact consumer protection organizations or local law enforcement to file a formal report.