Couples

Information Requests (Leads)

• Why can't I see the messages in my inbox?
• What if a vendor isn't responding to my request?
• How do I request a quote from a vendor?
• Why am I receiving messages from vendors I didn't contact?
• Why is the price on the profile different from the quote I received?

Real Weddings

• What is a Real Wedding and how do I get it approved?
• How do I edit my Real Wedding if it wasn't validated?
• Why can I still see my Real Wedding after I asked to delete it?
• What are the community rules for commenting on Real Weddings?

Wedding Websites

• How can I request a refund on a Premium Pack I purchased ?
• How do guests confirm their attendance (RSVP)?
• Can I add surveys or customize the RSVP questions?
• How do I manage my photos and videos?
• Can I change my URL or delete my website?
• Why is my website showing as "Not Secure" (HTTP)?
• See all 12 articles

Technical Supports & Incidents

• I’m experiencing a technical error. What should I do?
• Why did my profile data disappear?
• How do I recover my password?
• Why is the app not letting me log in?
• Why does my wedding website link show an error on WhatsApp?

Planning Tools

• How do I know if my review has been validated?
• Why hasn't my review been validated?
• What tools are available to help me plan my wedding?
• How do I manage my guest list (Add, Edit, or Import)?
• How do I download or print my guest list?
• How does the Budgeter work?
• See all 8 articles

Couples - User Support & Community

• How can I share my feedback or suggestions for the website?
• I contacted support but haven't received a full answer yet. What's next?
• Does the platform get involved in my contract with a vendor?
• I love the site! How can I work for your company?
• How can I rate the help I received today?

Sweepstakes

• How do I get tickets to participate in the draw?
• Why are my tickets marked as "Pending" or "Discarded"?
• How do I know if I’ve won?
• Do my tickets work for every draw?
• What is the actual prize for the draw?

Promotions & Wedding Passport

• How do I use vendor promotions and discounts?
• What is the "Wedding Passport" and how do I earn stamps?
• I can't see my stamps or access the Passport link. What should I do?

Profile Verification & Safety

• Why did I receive a request to verify my data?
• Why was my account limited or deactivated?
• What should I do if I suspect a profile is fake or harmful?
• Can I use my profile for commercial collaborations?

Feedback & Complaints

• How do I report a bad experience with a vendor?
• What if a supplier is unreachable or has disappeared?
• How do you handle discrimination or safety concerns?
• Are the review pop-ups too much?

Couples - External Procedures & Life Changes

• What legal documents do I need to get married?
• What happens if I need to cancel or postpone due to health or family issues?
• What should I do if my wedding is cancelled for financial reasons?

Wedshoots

• What is Wedshoots and how do I start my album?
• How do my guests join the Wedshoots album?
• How do I project photos during the wedding?
• How do I download or delete my album?
• Are there any limits on photos or videos?

Reviews

• Why was my review removed?
• What are the review guidelines?
• Why is my review not visible yet?
• Why my review is not published?
• Why did I receive a request for documentation?
• Can I edit my review or add photos after posting?
• See all 11 articles