If you encounter suspicious activity, suspect fraud, or receive inappropriate contact, report it immediately to our Customer Support team. Reporting protects your account and helps maintain a secure environment across our platform.
Be cautious if someone asks you to continue a conversation using a different email address or phone number, insistently requests meetings via Zoom or Google Meet, uses contact details that seem suspicious, or requests information unrelated to your inquiry.
How to report a suspicious message (Step-by-step)
Follow these steps to submit a report for investigation:
Contact Customer Support: Follow the link at the bottom of this article to submit a request to our Customer Support team.
Report the issue: State clearly that you are reporting a suspicious user, message, or suspected scam.
Provide sender details: List the sender’s display name, username, and any external contact information provided (such as an off-platform email address or phone number).
Detail the suspicious behavior: Describe why the interaction raised concerns (e.g., pressure to switch platforms, unsolicited payment requests, or repeated video call demands).
Attach evidence: Upload clear screenshots of the message thread and any follow-up correspondence, if available.
Submit: Send the ticket so our Customer Support team can review the evidence.
What warning signs of scams and suspicious contact should I look out for?
Watch for common indicators of phishing, social engineering, and fraudulent activity:
Channel-shifting: Requests to move conversations and video meetings off-platform to personal email, SMS, WhatsApp, Telegram, Zoom, or Google Meet without a valid reason.
Unusual contact credentials: Sender addresses using misspelled brand domains, free generic webmail, or numbers with mismatched international dialing codes.
Unexpected links and/or files: Messages containing unexpected download links, suspicious attachments, or login prompts.
Sensitive data requests: Demands for passwords, two-factor authentication codes, bank details, or identity documents.
Artificial urgency: High-pressure tactics demanding immediate action or wire transfers to resolve an alleged emergency.
Irrelevant inquiries: Questions probing for personal background details completely unrelated to your original transaction or service request.
These signs do not necessarily prove that someone is a scammer, but they are reasons to exercise caution and report your concerns.
Best practices to protect your account
Take these protective measures whenever an interaction feels off:
Do not interact with external media: Avoid clicking suspicious links or opening unverified and unexpected attachments.
Keep conversations on-platform: Maintain all communication within the official platform interface to ensure message logs remain protected and auditable.
Protect sensitive credentials: Never disclose passwords, PINs, financial information, or other sensitive details to unverified parties.
Preserve records: Retain complete chat transcripts, email headers, and timestamps before deleting or blocking the sender.
What happens after I submit a report?
After you report a suspicious message or interaction, our Customer Support team will review the information you provide and investigate as appropriate. If we identify activity that violates our platform's rules, we may take action against the account involved.
Reporting a message does not guarantee a particular outcome, but providing clear details and supporting evidence helps our team assess your concern.
Contact us
For further assistance or to submit a request of any kind, please contact us using the email address linked to your account. You can access the correct contact form by country below: